Research suggests social networks remedy the isolation of modern life.
In 2009, the Pew Internet Trust published a survey worth resurfacing for what it says about the significance of Facebook. The study was inspired by earlier research that “argued tha…
A healthy workforce is often a happier and more productive one, and companies are getting the message that investing in employee health can lead to the well-being of the entire organization. Many companies are seeing tangible benefits from implementing…
All Covered continues to buy IT service providers, MSPs and emerging cloud services providers (CSPs) across the United States. But what happens to the acquired companies once they’re assimilated into All Covered? To get the answers, MSPmentor spoke with executives from three companies that All Covered has recently acquired — Covisia Solutions, PC Solutions and Thinsolutions. Here’s a closer look at an MSP’s life — post merger and acquisition.
Technology workers are happy and engaged in their work, according to a recent study on IT staff engagement from Randstad Technologies and its subsidiary Technisource. As the economy begins to show signs of improvement, IT pros now give overwhelmingly h…
In a recent post, I discussed the importance of migrating away from a break/fix model of client service to selling ongoing IT services including network monitoring and management programs with a monthly billing model. While I offered some suggestions for managed service providers, essentially outlining the value proposition for IT management and noting the costs of downtime, in some cases it’s not the business owner that is selling IT contracts and interfacing with prospects. It’s the sales team – or single sales person. In that case, MSP business owners need to make certain that their sales resources are well-equipped and prepared to sell IT services contracts. Unfortunately, I’ve found that very few are.
