How I Learned to Love Remote Control
As the techies in my extended family, the adults in my household are often called upon to provide IT support to everyone else. (I’m sure you know how this goes.) Sometimes this means long, painful phone calls to a different time zone where a “user,” we’ll call her Grandma, is trying to describe what she sees on her computer screen. Normally we eventually figure out that the problem is that she’s just been typing in the wrong field. Our other IT support volunteer work involves a half-hour car ride to another relative’s house, only to find out that they’d forgotten their password and couldn’t see the password hint. (This relative refers to the desktop tower as the “modem.”) It is hard to support this kind of user over the phone alone.
For the past 18 years, I’ve been a PC, but lately I find myself among the Mac curious. It started simply enough. My colleagues here at Nine Lives Media Inc. seem to all be using Macs, and they seem more relaxed and stress-free than I am. I wonder if there’s a correlation.
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