ConnectWise has released ConnectWise 2011.3 — the newest version of its professional services automation software. The new release, which includes customer portal and reporting enhancements, also signals ConnectWise’s continued focus on quarterly software updates.
The PSA (professional services automation) software market is getting increasingly crowded. Among the latest moves: NetSuite is finally pitching OpenAir — a SaaS-based PSA platform — more aggressively to channel partners. Plus, Commit Business Solutions is making new PSA moves to engage MSPs, IT service providers and computer repair professionals.
Kaseya continues to push beyond its traditional remote monitoring and IT automation software market. By leveraging two acquisitions plus home-grown code, Kaseya may eventually blur the line between RMM (remote monitoring and management) and certain PSA (professional services automation) software capabilities. Just this week, Kaseya has launched two new modules — Service Billing 1.0 and Service Desk 1.3 — to help MSPs manage billable time against open tickets and work orders, while also automating billing processes. But I suspect Kaeya’s financial software strategy won’t end there. Here’s why.
How a large company rethought its approach to product design in an attempt to bring back its startup spirit.
Intuit has built a software empire based on products such as Quicken, QuickBooks, and TurboTax. But by the middle of the last decade, what sta…
